Terms and conditions

1. Who we are and what these terms cover

These terms form the agreement between you and the company that operates this casino and sportsbook (referred to as “we”, “us” or “our”). They apply every time you visit the site, open an account, deposit, place a bet or claim a promotion. Game rules, bonus terms and our privacy policy are part of this agreement. If anything in a specific promotion conflicts with these general terms, the promotion’s own terms apply to that offer.

We operate under an international gaming licence. The licence details and the operator’s registered address are shown in the footer of the cashier and can be requested from support at any time.

2. Eligibility

• You must be at least 19 years old, or 18 if you live in Alberta, Manitoba or Quebec.
• You must reside in a Canadian province or territory where our service is offered. We do not accept players located in Ontario.
• You may hold only one account. Duplicate accounts are closed and any bonuses on them are removed.
• You must not be self-excluded from gambling with us or with a provincial program, and you must play with your own money.

3. Your account

You agree to give accurate details when you register and to keep them up to date. Before your first withdrawal we verify your identity, age and address. We may ask for a government photo ID, a recent utility bill or bank statement, and proof that you own the payment method you used. Most checks finish within 24 hours. You are responsible for keeping your password safe; we recommend switching on two-factor authentication.

4. Deposits

• All balances are held in Canadian dollars unless you deposit in crypto, in which case the coin is converted to CAD at the rate shown in the cashier.
• The minimum deposit is C$30 (C$40 for crypto). Deposits are free of charge on our side.
• Deposits must come from a payment method registered in your own name.

5. Withdrawals

• The minimum withdrawal is C$30. The standard limit is C$7,500 per week and rises with your VIP badge.
• Whenever possible, a withdrawal is returned to the method you used to deposit.
• We review withdrawal requests within a few hours. Interac usually pays the same day, e-wallets in about two hours after approval and crypto often within an hour.
• If you withdraw while a bonus is active, the bonus and any winnings derived from it are forfeited.

6. Bonuses and promotions

Each player may claim the welcome bonus or the crypto bonus once, not both. Unless an offer says otherwise, bonus funds and free-spin winnings must be wagered 35 times within 30 days. Slots contribute 100% to wagering, table games 10% and live games 5%. While a bonus is active the maximum bet is C$7.50 per spin or round. We may withdraw a promotion from a player who abuses it, for example through multiple accounts or coordinated low-risk betting.

7. Sports betting

Bets are accepted at the odds shown when you confirm the slip. If a clear error in odds or settlement occurs, we may correct it and settle at the correct price. Cash-out offers depend on live market availability and can be suspended at any moment.

8. Responsible gambling

You can set deposit, loss, wager and session limits in your account at any time. Decreases apply immediately; increases take effect after 24 hours. Cooling-off periods from 24 hours to six weeks and self-exclusion from six months to five years are available from the Responsible gambling page or through live chat. Free, confidential help is available from the Responsible Gambling Council and your provincial GameSense program.

9. Closing an account

You may close your account whenever you like by contacting support. We may suspend or close an account if these terms are broken, if fraud is suspected or if we are required to by law. Any verified real-money balance that is not linked to a breach is returned to you.

10. Complaints

If something goes wrong, contact live chat or email [email protected]. We acknowledge every complaint within 24 hours and aim to resolve it within ten days. If you are not satisfied with the outcome, you may refer the matter to the independent dispute resolution service named by our licensing authority.

11. Changes to these terms

We may update these terms to reflect new products or legal requirements. Material changes are announced by email and in your account at least seven days before they take effect.